So we all know what to expect when you order!

If you have any questions about ordering from Wire Expressions please send a message!

 

​

Payments

Payments made through Wire Expressions are processed through Square. Square keeps your payment information secure. Wire Expressions will never receive your credit card information.

❉ What forms of payment do you accept?
All Major Credit Cards, Wire Expressions Square Gift Cards

❉ Local customers can contact me if you would like to pay by e-transfer and pick your order up to save on shipping.

❉ Orders will not be made or shipped until full payment is received.

❉ Items are listed in Canadian Funds (CAD). Any mention of prices in listing descriptions or through correspondence from me will always be in CAD.

 

Payments made through Wire Expressions shop through thevirtualmarket.ca are processed through Stripe on behalf of The Virtual Market.

​

​

Shipping

​

***** IMPORTANT SHIPPING INFORMATION! *****

***** Please read all shipping information carefully. Delays due to things like weather or increased shipping volumes occasionally occur. Once your order is in the postal system, it is out of my control. If you have any concerns or questions about an order that has already shipped I am pleased to help work it out! *****

 

1.  SHIPPING TIMES & CARRIERS/SERVICES USED

Processing time is the time to make & package the order. I usually ship ahead of schedule!

• Delivery time begins once order is at the post office

​

Typical Delivery Times:
• CANADA Standard 4-7 biz days (Canada Post) *No Tracking. (Tracking Upgrade available at checkout).
• CAN Tracking Upgrade (CP Registered Letter/Chit Chats Select) 3-8 biz days
• USA Standard 7-16 biz days (Canada Post) *Includes tracking
• USA USPS/FedEx Upgrade 3-10 biz days (ChitChats/DYK Post)
RETURNS - MUST contact me for correct return address. DO NOT REFUSE/RTS! Refunds cannot be made otherwise! See FAQ #5

​

• Shipping delays may occur and are outside our control
• Buyer is responsible to pay US Duties/Tariffs

 

2. WHERE DO YOU SHIP?

This shop ships to Canada & USA.

Before you click submit, please double check to make sure your address is correct to avoid your having to pay to ship it twice.

NOTE: Please double check that your postal code and unit number auto populates correctly when checking out. If you experience an issue with this and are unable to manually enter the correct information, please contact me after placing your order with the correct information (I will update the information before I ship - as long as it isn't a completely different address). If your Postal Code auto-fills incorrectly, you will need to request a change through 'Google Maps' to correct it. If this happens and I DO receive the package back, then I can charge you the shipping again to reship it, or refund eligible items less a 15% administration fee. Please double check address to avoid delays and disappointment.

 

3. CALGARY PICK-UP

Please select the Pick-Up option. Pick-up instructions will be provided once the order is reader. However, my shipping is very reasonable, and may save you the gas money and a trip!

 

4. CUSTOMS & DUTY

Wire Expressions is located in Canada. Buyer is responsible to pay any applied customs, tariffs, duty and/or tax set by their country. I am required by customs to declare it as 'Merchandise' along with the value. Packages which are refused and/or returned to sender will only be refunded as per the item return policies less shipping or restocking fees and any other fees incurred to collect the package.

 

5. DELAYED or LOST PACKAGE PROCESS

Lost packages are rare! Contact me if it has not arrived within the following time from ship date:
• CANADA - 20 Biz days
• USA - 32 Biz days (21 Biz days for USPS/FedEx)
• INTERNATIONAL - 44 Biz days

It is considered LOST if it has not arrived at your address or back at mine. Lost orders will be re-shipped as originally ordered to the address on the order.

• Most late orders show up within days of typical delivery time. No one benefits if prices need to increase to reship late items.

Delays that impact the postal system may include (but are not limited to): weather, increased shipping volume, customs, health restrictions, labor action (strike/lock out), natural disaster or acts of terrorism, etc. Your patience is appreciated.

​

***Biz Day is defined as Mon-Fri Business Days excluding statutory holidays.***

 

**WHY DO I WAIT?** Because lost packages are very rare! It is my experience for 9.9/10 ‘where’s my order?’ inquiries show up within days. No one benefits if shipping prices are increased as an insurance to reship items that would otherwise show up a bit late due to the postal service's handling of mail. Christmas and other high volume shipping times are when most shipping delays occur - please order early to avoid disappointment!

 

 

6. UNDELIVERABLE / INCORRECT ADDRESS

Orders are shipped to the address as it is on the order. If any part of the address is incorrect, your package will likely be returned or 'delivered as addressed'.  If you discover that you provided an incorrect address, please contact me right away so I can try to work with you. If I DO receive the package back, then I can charge you the shipping again to reship it, or refund eligible items less a 15% administration fee.

 

FYI: I take care of my customers! I'm a 5 star shop for a reason! If your order doesn't arrive in the time described above or if I make an error, I’ll own it and cover the cost to reship your order! :)

 

 

Returns & Exchanges

7. ORDER CANCELLATIONS

Please contact me immediately if you wish to cancel. Cancellations can only be accepted if your order is not already in production and/or has not been shipped yet. (Sometimes I do ship same day).

​

8. ELIGIBLE RETURNS

Please contact me within 3 days of receiving your order if you wish to make a Return/Exchange. Return instructions will then be provided for eligible returns/exchanges.

 

Returns will be considered on the following:

• Non-personalized pieces of jewellery or gift items

• Earrings with ear-wires - subject to a $3.50 CAD return fee. Fee may waived if you desire an earring exchange.

• Custom cut/measured supplies. (ie: bulk wire or string ordered by length) - subject to a 20% restocking fee

• Eligible items shipped with a FREE SHIPPING promotion - subject to a 30% restocking fee.

     *Restocking fees will be collected except where prohibited by law.

 

NO Returns or Exchanges permitted: 

• Personalized, Custom Designed items, or Large volume orders.

• Shipping Fees

• Orders shipped via USPS/FedEx (ChitChats/DYK Post) See #11 below for more info.

• Toe-rings or earrings where the ear wire cannot be removed.

• Items sold as ‘Final Sale’ or ‘Clearance’

• Custom Design Fees or deposits

• Digital Downloads

• Items that have been worn or used.

• Non-personalized items for an event after the event date.

​

9. RETURN PROCESS

Contact for instructions to return/exchange eligible items (See #8 above.). If order was shipped DYKPost/ChitChats/USPS/FedEx see #11 below.

• Buyer pays return shipping & assumes responsibility for successful delivery of return. (Tracking is recommended)

• Original shipping will not be refunded (unless required by law).

• Refunds/exchanges will only be made once item has been received by Wire Expressions and inspected to be in the SAME condition it was shipped in.

• Refunds are issued in CAD $ to original payment method (less original shipping & any restocking fees).

10. DAMAGED ITEMS

Replacements will be made after receiving good quality photos of BOTH the damaged product AND the packaging (Please hang onto the item as it may be requested back).

​

11. DYK Post/ ChitChats? (USA Shipping Upgrade)

DYK Post/ChitsChats are couriers used to ship orders via USPS or Fed-Ex to the USA. They usually enter the USA faster than Canada Post.
• Tracking may take 1-2 biz days to update to allow for transport across US the border.
• Applicable US Customs Fees/Tariffs still apply.

• USPS/FedEx RETURNS - MUST contact me for correct return address!
**IMPORTANT** Orders sent DYK Post/ChitChats (USPS or FedEx), that are Refused, Return to Sender (RTS), Undeliverable or Returned to the USA Return Address on the package for ANY reason will NOT be refunded as they cannot come back to Canada.

**IF the package can be retrieved, I may consider a return (see FAQs 3 & 4) with a $35 CAD restock fee. Make sure your address is correct! Contact me to get correct return address.

​

​

I am happy to answer any questions prior to purchasing if you are not sure about my policies or an item in my shop.